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FAQ
General Questions
We offer a range of exciting water experiences including Jet Ski, Jet Car, Parasailing, Flyboard, and Efoil. All activities are guided and suitable for both beginners and experienced riders.
No prior experience is required. Our professional instructors provide full guidance and safety instructions before each activity.
Yes, age requirements vary depending on the activity:
- Jet Ski: typically 16+ to drive
- Parasailing: suitable for younger participants with supervision
Please contact us for specific activity requirements.
We recommend bringing:
- Valid ID or passport
- Swimwear
- Towel
- Sunscreen
Booking & Payment
You can book directly through our website, via WhatsApp, or by contacting our support team.
Yes, most bookings require advance payment to secure your slot. Some activities may allow partial payment.
We accept:
- Credit/Debit cards
- Online payments
- Cash (on selected bookings)
Yes, rescheduling is possible depending on availability and must be requested in advance.
Safety & Experience
Yes, safety is our top priority. All activities include:
- Certified instructors
- Safety briefing
- Life jackets and equipment
If weather conditions are unsafe, your activity will be rescheduled or refunded.
Absolutely. These activities are beginner-friendly with professional assistance to help you get started quickly.
Cancellation & Refunds
Yes, you can cancel your booking according to our cancellation policy.
Full refunds are available for cancellations made within the allowed time frame (usually 24 hours before the activity).
No-shows are non-refundable.
Additional Questions
Yes! You can bring waterproof devices. We also offer photo/video services for selected activities.
Yes, we offer group packages for friends, families, and corporate events.
Our activities take place in prime Dubai locations such as Dubai Marina, JBR, and near Burj Al Arab.