Cancellation Policy

Cancellation by Customer

• Free cancellation is available up to 24 hours before the scheduled activity.
• Cancellations made less than 24 hours in advance may be subject to a cancellation fee (up to 100%).

No-Show Policy

• Failure to arrive on time will be considered a no-show.
• No refunds will be issued for no-shows.

Late Arrival

• Late arrivals may result in reduced activity time or cancellation without refund.

Cancellation by Company

• In case of bad weather, technical issues, or safety concerns, the activity may be canceled or rescheduled.
• Customers will be offered:
  • A full refund OR
  • Rescheduling to another available time

Refund Process

• Approved refunds will be processed within 5–10 business days, depending on the payment method.

Group Bookings

• Group bookings may have different cancellation terms, which will be specified at the time of booking.